We want to make sure that you have the best experience possible with Ash Steady. If something isn't right with your order, please contact us and we'll do our best to fix it for you. Please review our Refund Policy below and feel free to contact us with any questions you might have.
Returns and exchanges are accepted for items that have not been worn, washed, dry cleaned, altered or damaged. All tags must be attached to the item(s) and the packing slip must accompany the return/exchange. Items returned within 14 days of receiving the merchandise can be returned for same value of merchandise credit. After 14 days items are not eligible to be returned.
Please send it to the following address:
Upon receipt of returned merchandise, refunds and exchanges will be processed within 3 business days of receiving the returned merchandise and after inspection of the items. Once the return has been processed, you will receive an email with all information needed to utilize your new store credit. Ash Steady reserves the right to deny a refund if merchandise does not meet our return policy. Shipping and handling charges are non-refundable.
Ash Steady is not responsible for lost or damaged packages being returned.